flow learning

Business Essentials

The workplace demands an ever-expanding range of expertise and competencies, so Flow Learning has a portfolio of e-learning courses in essential business and management topics.  These courses will help you work more effectively with your colleagues, make better use of technology and  improve your performance and understanding of key management processes such as appraisals and recruitment. Most courses can be customised (we're working on the rest) so get in touch if you'd like to discuss customisation options.

Courses can be ordered online using Paypal. If you don't have a Paypal account don't worry - credit cards work just fine. If you need to use another payment method just get in touch and we'll organise alternative arrangements. We also offer generous discounts for organisations with large numbers of users.

Here are some sample screenshots from this range:

Equality screenshot   

 Please see the list below for more details on courses..

Introduction to Time Management

This course, the first in our Time Managment series, enables the learner to understand the concept of time 

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Time Management: Setting Goals

To help you manage your time more effectively, it makes sense to have a good idea of what you should be doing and how long it should be taking. This course is designed to enable you to understand the importance of setting goals in time management.

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Time Management: Deciding Priorities

There is never enough time these days, either at work or home, to get everything done that we want or need to. This course enables the learner to integrate time planning strategies and tools into his or her work practices, so becoming more effective within the context of their job performance.

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Time Management: Managing Disruption

Everyday interruptions can be a major barrier to managing your time effectively,and, ultimately, can be a barrier to your success. Learning how to minimise these distractions can dramatically increase your productivity and effectiveness, as well as reduce your stress.

This course will enable you to minimise distractions, get into flow, produce high-quality work, and achieve much more during the day.

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Time Management: Planning and Scheduling

Time is a finite resource and once used cannot be retrieved. Everyone has exactly the same amount of time each day, so how well it is used will figure highly in defining levels of job performance.

The ability to analyse how time is spent, identify poor use and then effectively plan and schedule time usage in the future is essential, especially for busy people.This course will enable you to undertake all these key time management activities.

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Introduction to Meetings and Meeting Types

Few businesses run these days without daily meetings to make decisions, solve problems or exchange information. Making such meetings productive is a major challenge for individuals and organisations alike. By understanding the theory of how to make meetings effective the learner is well on the road to doing so in practice. As a result of this course the learner is much more likely to run productive meetings, so contributing to the overall success of the organisation.

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Meeting Planning & Preparation

Bearing in mind how much time managers and staff spend in meetings, it is perhaps surprising that more thought does not go into planning for a successful outcome. Failure to plan and prepare properly can result in a great deal of wasted time, effort and money. As a result of this course the learner will prepare effectively, so contributing to the overall success of the organisation.

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Conducting Effective Meetings

If meetings have to be convened then it is essential that they are well run and productive, and the responsibility for ensuring that this happens falls squarely on the shoulders of the person chairing the meeting. As a result of this course the learner will be able to run effective meetings, so contributing to general organisational efficiency and effectiveness.

 

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Meeting Behaviour & Dealing with Problem Characters

In the workplace today meetings seem to take up much of our working day. This ‘pulling together’ as a group should result in increased effectiveness whether in decision making, problem solving or information exchange. Sadly, however, this is not always the case thanks to inappropriate behaviour by individuals or groups within the meeting.

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Virtual Meetings

Time is a valuable commodity in today’s organisations, and meetings are the prime consumer of time. Having achieved the learning outcomes of this course the learner will be able to save time by avoiding the automatic recourse to traditional meetings and, instead, considering the virtual options.

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The Recruitment Process an Overview

This course provides an overview of what constitutes an effective recruitment process, and enables the learner to use this as a template when planning future activity. Having completed this course the learner will be able to demonstrate knowledge and understanding of how to prepare for, and conduct, a recruitment exercise.

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Writing Job Descriptions & Person Specifications

Achievement of the learning outcomes means that the learner will be in a position to analyse job vacancies and come to objective conclusions about their nature. They will also be able to express these conclusions in the form of an accurate job description and person specification. By having these two documents the learner puts himself or herself in a good position to attract and recruit the right person since the nature of the job will be clear to the applicant, and the applicant’s suitability for the job will be clear to the recruiter.

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Candidate References & Selection

Having completed this course the learner will be able to:
• Seek and give references within current legal parameters
• Conduct a thorough reference check
• Structure an objective recruitment selection process

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Attracting Candidates & Producing Job Ads

For any organisation or company its people are its lifeblood; finding and hiring the right people, however, is a major challenge, given the competition for staff with the right skills, knowledge and attitude. For this reason, it is vital that any person with a responsibility for, or a role within, staff recruitment is highly competent to perform that function. Failure to ensure this competence will result in an inability to attract the right people, and/or a failure to identify those people at the time of recruitment.

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Shortlisting and Interviewing Techniques

A long list of potential job candidates is, in many ways, a nice problem to have. What is not so nice, however, is the prospect of making mistakes in the shortlisting process, and losing the best candidate by doing so. Having achieved the learning outcomes of this course you should be able to avoid this problem and ensure that you are left with a genuine list of the best candidates for the job.
 

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Overview of Appraisals & Performance Management

This course is ideal for new managers who are running appraisals for the first time, or for existing managers needing to refresh their skills and understanding of the subject. Excellent job performance by individuals is the lifeblood of any successful company, and the appraisal and performance process is a critical element in maintaining high levels of performance. 

  
 

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Preparing For The Appraisal Discussion

No appraisal interview can be effective without the right groundwork, and this course ensures that you will be able to carry out that groundwork competently and thoroughly. By achieving the learning outcomes of this course you should be able to prepare confidently and effectively to conduct appraisal discussions. You should also be able to work with the appraisee to conduct and implement meaningful performance objectives.

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The Appraisal Discussion

Appraisal discussions are a crucial element in developing both performance and the right attitude. If performed well, the appraisee can blossom, but if performed poorly performance they can stagnate and motivation can stall. By achieving the learning outcomes of this course you should be able to conduct effective appraisal discussions that lead to positive outcomes, adding to both individual and team performance.

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Ongoing Appraisal

Effective follow through is an area where many performance management processes fall down, and the learner will discover how to avoid falling into this trap.  Having achieved the learning outcomes of this course the learner will build on successful appraisals by maintaining an open dialogue with their staff about performance andpersonal development. This is an important element in the manager’s motivation and performance management strategy.

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Introduction to Negotiation

This course introduces the key skills of negotiation as well as the structure of the negotiation process itself. The part that attitudes play in successful negotiation is also examined, enabling the learner to think about the appropriateness of their current attitudes. The importance of correct personal behaviour, such as body language, is considered and the learner is provided with practical guidance in this area.

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Negotiation - Strategy Basics

Negotiation is a difficult skill to master and, very often, managers believe they are able to negotiate successfully when this is not the case. The result of this misapprehension is a mixture of lost opportunity and spoilt relationships. By ensuring that all those people who need to negotiate are able to do so competently, the company will avoid these pitfalls.
 

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Negotiation - Physcological Strategies

Successful negotiation requires more than simply knowing how to employ a negotiation process. It involves using psychology in order to reach a ’win:win’ situation. Without this knowledge you are unlikely to achieve your goals, especially when you are up against another negotiator who employs warfare or deception strategies. 
 

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Introduction to Persuading & Influencing

This course is all about preparing to persuade and influence. This means that you will understand, and become committed to, the use of persuasion within your management role. This will make you more effective in the role and will help you to become percieved as a leader, motivator and influencer by your staff and peer group.
 

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The Persuasion Process

Many managers fail not because they lack initiative, good ideas or energy, but because they do not know how to persuade staff, peers or senior management to their point of view. This failure in their skill set leads to de-motivation and a perception of someone who ’doesn’t get things done’ simply because he or she is unable to motivate action. This course will help managers lacking these persuasive powers, or those who feel the need to improve their existing skills.
 

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Presentations - Preparing For The Presentation

Too many managers, particularly the less experienced, believe that the secret of a successful presentation is simply to ’get up there and hit ’em between the eyes’ with what they have to say. The truth is that, whilst the presentation style is obviously very important, it is what goes on beforehand that makes the difference. Good preparation is essential in helping you to deliver a confident and proffessional presentation. This course will help you make that difference by successfully preparing yourself, the environment and the presentation content.
 

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Presentations - Delivering The Presentation

Formal presentations are a critical communication tool, and failure to deliver a good presentation will adversely affect your reputation, self esteem and effectiveness.  By learning how to design and structure a presentation, then deliver it professionally, the learner will greatly increase their power to inform, persuade and influence.
 

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Questioning Skills - Why Are Questions Important

Everyone asks questions, and most people either don’t think any more about it or assume themselves to be good at it. The truth is that the ability to ask questions effectively is the key to good verbal communication - something very few people possess!
 

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Questioning Skills - Using Open Questions

Many job roles require the job holder to gather and establish facts and information. Equally, many roles rely on an ability to deal with people and, as a result, understand how they feel and why they react in the way they do; indeed, most managers’ roles require both these sets of skills. Becoming competent in using open questions will, therefore, mean you are able to perform key areas of your job more successfully.
 

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Questioning Skills - Using Probing Questions

Open questions enable people to gather information and seek feelings and opinions. Sometimes, however, people do not volunteer a full response to open questions, and this can lead to frustration for the questioner. This course will enable you to ’open up’ reluctant respondents and find out what lies behind an initial, and perhaps superficial, answer. Being skilled in asking probing questions takes your competence to the next level.
 

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Questioning Skills - Using Closed Questions

This course will help you understand how and when to use closed questions. Sometimes, for instance when selling, persuading or negotiating it is important to be able to gain committment from the other person. In these instances, open and probing questions are of little use since they enable the respondent to provide further information, rather than committment.
 

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Questioning Skills - Unproductive Questions

We learn to ask questions from an early age and, inevitably, get into bad habits. These bad habits take the form of unproductive questions, which are questions that either produce little useful information or, worse, do actual harm. Following this course you should be able to avoid such questions and ensure that you are able to obtain accurate information from respondents who are not offended, intimidated or confused by your questions.
 

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Listening Skills - An Introduction To Listening

Everyone likes to think they are a good listener. The fact is, however, that most people ’hear’, but do not ’listen’. By understanding what is meant by ’listening’ you will be motivated to develop your skills in this area in order to develop and improve your all-round communication skills. Furthermore, an understanding of the human communication process will enable you to appreciate the part listening plays in this process, and the consequences of ineffective listening.
 

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Removing the Barriers to Listening

The failure to listen effectively comes about not because of any deliberate intention to do so, but because of certain factors that prevent its achievement. These  ’barriers to listening’ may result from internal human behaviours, or the external environment. By understanding what these barriers are, and the effect they have on the ability to listen, you will be both able, and motivated, to remove them.
 

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Becoming A Better Listener

Successful completion of this course, alongside the other two coures in the series, will develop your potential to become a highly effective listener. Good listeners who also possess good questioning skills are good communicators, and good communicators provide the innovation and drive that all organisations need.
 

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A Background To Body Language

This course will help you understand the basics of body language and it's importance in communication. Most people, at some time or another, experience the feeling that another person is giving out ’vibes’. This feeling often leads them to believe that the person is feeling or thinking in a particular way, regardless of what he or she is actually saying. Some people are also given to feelings of ’intuition’ when they first meet someone. For reasons that they do not understand, they are able to make almost immediate judgements about likeability, attitude or honesty.

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Silent Speech - Understanding Body Language

This course looks in detail at the postures, gestures and proxemics that, when interpreted correctly, provide an invaluable insight into how someone is feeling, regardless of what they might be saying at the time.
 

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Coaching - The Role of the Coach

This course will help you to understand the critical role the coach plays in the coaching process. In particular you will appreciate how this role differs from that of a trainer or mentor.  You should also be able to recognise the benefits that result from adopting an appropriate role when acting as a coach.
 

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Measure Your Self-Esteem

Self esteem is an important component of mental health and has a strong influence on your effectiveness at work and the quality of your personal life.This practical tool enables you assess your self-esteem and gain a valuable insight into how you perceive yourself.

This diagnostic tool gives you confidential feedback so that you can improve your self-esteem.

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Improve Your Self-esteem

Self esteem is an important component of mental health and has a strong influence on your effectiveness at work and the quality of your personal life.This practical tool enables you assess your self-esteem and gain a valuable insight into how you perceive yourself.

The related diagnostic tool 'Measure Your Self-Esteem' will give you a personal self-esteem profile and it's recommended (but not essential) that you complete this before commencing this course.

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Creating SMARTER Objectives

This course will help the learner to improve their job performance, develop their existing skills and knowledge and work effectively towards career goals through the creation of practical and effective personal objectives.


 

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SMARTER Objectives for Managers

Having completed this course the learner will be able to set and agree objectives that are effective, motivational and relevant to the organisation. This course will help the learner to understand the role of objectives within the organisation, particularly the relevance of managing by objectives. The course also looks in detail at what is meant by SMARTER objectives, why each of the criteria is important and how to create objectives that meet them.
 

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Appraisal Training Package

Making sure that managers are both engaged in the Appraisal process and are capable of carrying it out effectively is essential to managing performance in your organisation. Flow learning provide classroom training, e-learning and blended learning to help you improve engagement and capability in Appraisal and performance management. Here's our online course page for our Appraisal series.

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Introduction to Housing

This course is designed to enable you to understand housing provision and housing organisations and is an ideal introduction for those wishing to work in this sector and for new employees in housing organisations.

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Special Offer - Time Management Series

We're all pushed for time but why are some people more effective and others stressed out with work piling up around them? Good time management helps you achieve your goals and reduces your stress levels. If you want to be more effecient and effective then our time management courses are a great place to start. 

Our fantastic special offer means you'll save money as well as time!

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"I needed some IT training for a new member of staff and found the e-learning courses from Flow Learning were easy to use, great value for money and my new assistant can learn core IT skills without leaving her workplace."

     Stewart Vine, Couriers North East

" I have unlimited training on Access, Excel, Powerpoint, Outlook and more for 12 months and it was half the price of a one-day course. It’s the perfect way to fit training around the demands of running a business as I can dip into it whenever it suits me. ” 

    Julie Relf, Applause Accountancy